nk111 Privacy Policy

1 Definitions

In this Privacy Policy, the following terms have the meanings set out below:

• "nk111", "we", "us", "our" — refers to the nk111 platform and its operating entity, accessible at nk111.io.
• "Platform" — means the nk111 website, any associated mobile-optimised interface, and all betting, casino, and account services offered through them.
• "Player", "you", "your" — means any individual who registers an account or otherwise interacts with the nk111 Platform.
• "Personal Data" — means any information that identifies or could reasonably be used to identify you as a natural person, including your name, email address, mobile number, payment details, and device identifiers.
• "Processing" — means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "KYC" — means Know Your Customer, the identity and age verification process required by nk111 under its responsible gaming and anti-fraud obligations.
• "Cookies" — means small text files placed on your device by the nk111 Platform to maintain session state, enable analytics, and improve user experience.
• "BST" — means Bangladesh Standard Time (UTC+6), the time zone used for all Platform operations and data retention records.
• "BDT" / "৳" — means Bangladeshi Taka, the sole currency used on the nk111 Platform for all financial transactions.

2 Data Controller

nk111 acts as the data controller in respect of all Personal Data collected through the nk111 Platform. As data controller, nk111 determines the purposes and means of processing your Personal Data in accordance with this Privacy Policy.

If you have any questions about the manner in which your Personal Data is processed, or if you wish to exercise any of your rights described in Section 11 of this Policy, you may contact our Data Privacy team at the email address provided in Section 16.

3 Data We Collect

nk111 collects and processes the following categories of Personal Data in connection with your use of the Platform:

nk111 does not intentionally collect any special categories of sensitive personal data (such as health information, religious beliefs, or political opinions). If any such data is inadvertently disclosed in support communications, it will not be processed for any purpose beyond resolving the immediate support matter.

4 How We Collect Your Data

nk111 collects your Personal Data through the following channels and mechanisms:

4.1 Direct Provision by You

The majority of Personal Data we hold about you is provided directly by you when you: register an account on the nk111 Platform; complete the KYC verification process; make a deposit or request a withdrawal; contact our support team by email or live chat; participate in a promotion or competition; or update your account profile settings.

4.2 Automated Technical Collection

When you access and use the nk111 Platform, certain Technical Data and Usage Data is automatically collected through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and session activity. See Section 10 for full details of our cookie usage.

4.3 Third-Party Sources

In limited circumstances, nk111 may receive Personal Data about you from third-party sources, including: payment service providers (such as bKash, Nagad, Rocket, and Bangladeshi banks) confirming transaction details; and identity verification service providers used to complete the KYC process. Data received from third parties is processed only to the extent necessary for the purposes set out in this Policy.

5 Legal Basis for Processing

nk111 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing is necessary to perform the contract between you and nk111 — specifically, to create and manage your account, process BDT deposits and withdrawals, and deliver the betting and gaming services you have requested.
• Legal Obligation: Processing is necessary for nk111 to comply with applicable legal and regulatory obligations, including KYC/AML requirements, age verification, and fraud prevention obligations.
• Legitimate Interests: Processing is necessary for nk111's legitimate business interests, including preventing fraud and abuse, ensuring platform security, and improving our services, where such interests are not overridden by your fundamental rights.
• Consent: For optional processing activities — such as sending you marketing communications about nk111 promotions and offers — we rely on your freely given, informed consent. You may withdraw this consent at any time by contacting [email protected] or by updating your communication preferences in your account settings.

6 How We Use Your Personal Data

nk111 uses your Personal Data for the following specific purposes:

6.1 Account Management

To create, maintain, and administer your nk111 account, including verifying your identity and age (21+ requirement), managing your account balance in BDT, processing your betting and gaming activity, and communicating account-related information such as transaction confirmations and security alerts.

6.2 Payment Processing

To process BDT deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — and to verify that payment methods are registered in your name.

6.3 KYC & Fraud Prevention

To verify your identity, age, and eligibility as a player; to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct; and to comply with anti-money-laundering (AML) obligations applicable to our platform operations.

6.4 Responsible Gaming

To monitor your betting and gaming activity for indicators of problem gambling behaviour; to administer responsible gaming tools including deposit limits, session timers, cooling-off periods, and self-exclusion requests; and to contact you where our responsible gaming team identifies a concern about your play patterns.

6.5 Customer Support

To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our 24/7 English-language support team operating on Bangladesh Standard Time.

6.6 Platform Improvement & Analytics

To analyse aggregated usage data in order to improve the performance, usability, and content of the nk111 Platform; to identify technical issues; and to develop new features and services. Analytics data is anonymised or pseudonymised wherever possible.

6.7 Marketing Communications

Where you have given your consent, to send you promotional communications about nk111 offers, bonuses, new games, and seasonal promotions relevant to Bangladeshi players. You may opt out of marketing communications at any time through your account settings or by contacting [email protected].

7 Sharing Your Personal Data

nk111 does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own marketing or commercial purposes. We share your Personal Data only in the following limited circumstances:

7.1 Payment Service Providers

We share Financial Data and Identity Data with payment service providers — including mobile financial service operators (bKash, Nagad, Rocket, Upay) and Bangladeshi banking partners — to the extent necessary to process your deposits and withdrawals in BDT. These providers process your data solely on our behalf and are contractually prohibited from using it for any other purpose.

7.2 Identity Verification Partners

We share Identity Data and Verification Documents with third-party KYC and identity verification service providers to complete the mandatory age and identity verification process. These providers are bound by strict confidentiality and data security obligations.

7.3 Game Content Providers

nk111 offers games developed by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited Technical Data (such as session identifiers) necessary to deliver their games within the nk111 Platform. They do not receive your full identity or financial data unless required for a specific game product's operation.

7.4 Legal & Regulatory Disclosure

We may disclose your Personal Data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of nk111, its players, or the public.

7.5 Business Transfers

In the event that nk111 undergoes a merger, acquisition, or sale of all or part of its business assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account.

8 International Data Transfers

nk111 primarily operates its platform for Bangladeshi players, and the majority of data processing activities take place within systems serving the Bangladesh and South Asia region. However, some of our technology partners and service providers — including certain game providers and cloud infrastructure providers — may process data in servers located outside Bangladesh.

Where Personal Data is transferred to or processed in a jurisdiction outside Bangladesh, nk111 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Privacy Policy. Such safeguards may include contractual protections with the recipient entity.

If you have any concerns about the international transfer of your Personal Data, please contact our support team at [email protected].

9 Data Retention

nk111 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal, regulatory, and contractual obligations.

9.1 Active Accounts

While your nk111 account remains active, we retain all Personal Data associated with your account, including your identity information, transaction history, and betting records. You may request closure of your account at any time by contacting [email protected].

9.2 Closed or Suspended Accounts

Following the closure or permanent suspension of your account, nk111 retains your Personal Data for a minimum period of five (5) years from the date of account closure. This retention period is necessary to comply with our anti-money-laundering obligations, to enable resolution of any outstanding disputes, and to enforce our Terms & Conditions where applicable.

9.3 KYC Documentation

Copies of identity verification documents (such as National ID, passport, and proof of address) are retained for a minimum of five (5) years from the date of submission, in accordance with applicable KYC and AML requirements.

9.4 Marketing Data

Where you have consented to receive marketing communications, we retain the relevant contact data and consent record until you withdraw consent or until twelve (12) months after your last interaction with a nk111 marketing communication, whichever is earlier.

9.5 Deletion After Retention Period

At the end of the applicable retention period, Personal Data will be securely deleted or anonymised. Anonymised data (which can no longer identify you) may be retained indefinitely for aggregated analytics and platform improvement purposes.

10 Cookies & Tracking Technologies

nk111 uses cookies and similar tracking technologies on the nk111 Platform. Cookies are small text files stored on your device by your web browser when you visit the Platform. They serve the following purposes:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They maintain your login session, preserve your account preferences, enable secure BDT transactions, and prevent fraudulent activity. These cookies cannot be disabled without materially impairing your use of the Platform.

10.2 Analytics Cookies

nk111 uses analytics cookies to collect anonymised or pseudonymised data about how players use the Platform — including which pages are visited most frequently, how long sessions last, and which features are most used. This data helps us improve the Platform for Bangladeshi players. Analytics cookies are optional and can be declined through your browser settings.

10.3 Functional Cookies

Functional cookies remember your preferences — such as language settings and display preferences — to deliver a more personalised experience when you return to the Platform. These cookies are optional.

10.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block third-party cookies, delete existing cookies, or receive a notification when a new cookie is set. Please note that blocking strictly necessary cookies will prevent you from logging into your nk111 account and using core Platform features.

11 Your Privacy Rights

As a player on the nk111 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the Personal Data nk111 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete Personal Data held by nk111 be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that nk111 delete your Personal Data. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain (see Section 9).
• Right to Restrict Processing: You have the right to request that nk111 restrict the processing of your Personal Data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You have the right to object to processing of your Personal Data where nk111 relies on legitimate interests as the legal basis, unless nk111 can demonstrate compelling legitimate grounds that override your interests.

12 Children & Minors

The nk111 Platform is strictly intended for adults aged 21 and above. nk111 does not knowingly collect, process, or retain Personal Data from any person under the age of 21.

As part of the account registration and KYC process, nk111 takes active steps to verify the age of all players. Any account found to have been registered by a person under 21 will be immediately suspended, and all associated Personal Data will be deleted in accordance with our responsible gaming obligations, except to the extent that retention is required for legal compliance purposes.

If you believe that nk111 has inadvertently collected Personal Data from a minor, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, to delete the relevant data.

13 Security Measures

nk111 takes the security of your Personal Data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL Encryption: All data transmitted between your device and the nk111 Platform is protected by industry-standard Secure Sockets Layer (SSL) encryption, ensuring that your personal and financial information cannot be intercepted during transit.
• Access Controls: Access to Personal Data within nk111's internal systems is restricted to authorised personnel who have a legitimate need to access it in the performance of their duties. All staff with access to Personal Data are subject to strict confidentiality obligations.
• Password Security: Account passwords are stored using one-way cryptographic hashing. nk111 employees cannot view your account password and will never ask you to provide it.
• Fraud Monitoring: nk111 operates continuous automated and manual monitoring systems to detect suspicious activity, including unusual login patterns, multiple account attempts, and anomalous betting behaviour.
• Infrastructure Security: Our Platform infrastructure is hosted on secured systems with regular security patching, intrusion detection, and backup procedures in place.

While nk111 takes all reasonable precautions to protect your Personal Data, no security system is entirely impenetrable. In the unlikely event of a data security incident that affects your Personal Data, nk111 will notify you promptly in accordance with applicable notification obligations.

14 Third-Party Links

The nk111 Platform may contain references to third-party game providers and payment services. Where the Platform integrates with third-party services — such as games from Pragmatic Play, Evolution Gaming, or Spribe — those third parties operate under their own privacy policies, which are separate from this Policy.

nk111 is not responsible for the privacy practices or data processing activities of third-party game providers, payment processors, or any other external service. We recommend that you review the privacy policies of any third-party service you interact with through the nk111 Platform.

15 Amendments to This Policy

nk111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. Where an amendment is material, we will provide notice to registered players via the email address associated with their account, or via a prominent notice on the nk111 Platform, with a minimum of seven (7) days' notice before the change takes effect.

The current version of this Privacy Policy is always available on this page at nk111.io/privacy-policy. The effective date at the top of this page reflects when the most recent version came into force. Your continued use of the nk111 Platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which nk111 processes your Personal Data, please contact our Data Privacy team using the details below. We are committed to responding to all privacy-related enquiries promptly and in English.

• Support Email: [email protected] (plain text — not a clickable link)
• Operating Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to respond to all privacy enquiries within 5 business days, and to formal data rights requests within 30 days.
• Language: English

When contacting us about a data rights request, please include your registered nk111 username and the email address associated with your account so that we can verify your identity and locate your records efficiently.